Terms & Conditions

Effective Date: 2026

This website is operated by So Simple Solutions Pty Ltd. Throughout the site, the terms “we,” “us,” and “our” refer to So Simple Solutions and its associated brands. By accessing our site or purchasing from us, you agree to be bound by these terms.

 

Eligibility & Orders

  • Age Requirement: You must be at least 18 years old and able to enter a binding contract to use this site.
  • Order Acceptance: Your order is an offer to buy; we officially accept your order only when we send a confirmation email.
  • Right to Refuse: We reserve the right to refuse or cancel orders due to stock availability, payment issues, or suspected fraudulent activity.
  • Commercial Use: Orders are for personal or business use. Resellers must contact us for specific trade terms.

 

Pricing, Payments, & GST

  • Pricing: All prices are subject to change without notice. Australian orders include GST unless stated otherwise.
  • Payment Methods: We accept major credit/debit cards, PayPal, and Afterpay.
  • Third-Party Providers: Payments are handled by secure processors (e.g., Stripe, Afterpay). We do not store your credit card information.
  • Afterpay: Refunds and disputes involving Afterpay follow the provider’s specific rules.

 

Shipping, Delivery, & Title

  • Policies: All orders are subject to our Master Shipping Policy.
  • Risk & Title: The risk in the product passes to you the moment it leaves our premises. Title (ownership) passes to you only upon full payment of the product and all freight charges.
  • Insurance: Goods are not insured in transit unless you have organised and pre-paid for insurance.

 

Intellectual Property

  • Ownership: All site content—including designs, data, graphics, codes, and tutorials—is the property of or licensed to So Simple Solutions.
  • Restrictions: You may not reproduce, duplicate, or exploit our content for commercial purposes without express written permission.
  • Attribution: Personal, non-commercial use is permitted provided proper attribution is given.

 

User Conduct & Prohibited Uses

You are prohibited from using the site for any unlawful purpose. This includes:

  • Engaging in data mining or hacking attempts.
  • Uploading viruses or malicious code.
  • Interfering with the security measures or proper functioning of the site.
  • Violating the intellectual property rights of others.

 

Warranties & Limitation of Liability

ACL Compliance: Nothing in these terms limits your rights under the Australian Consumer Law (ACL).

  • Disclaimer: The site and products are provided on an “as is” basis without express or implied warranties beyond your statutory rights.
  • Liability Cap: To the fullest extent permitted by law, our liability is limited to the amount paid for the product in question.
  • Force Majeure: We are not liable for delays or failures caused by events beyond our reasonable control (e.g., natural disasters, internet failures, or government actions).

 

Dispute Resolution & Governing Law

  • Governing Law: These terms follow the laws of New South Wales, Australia.
  • Resolution: We encourage resolving disputes amicably through direct communication. If a resolution cannot be reached, the matter shall be resolved in the courts of New South Wales.